We're OOO til 1/2/23: Important Resources
Thank you so much for reaching out. We are taking a break from social media (first time in two years) and will be back January 2nd, 2023. Some helpful resources below:
- Shipping issues: customer service via email (firstname.lastname@example.org) is here to help. With the holidays it can take up to 3 business days to hear a response. Know that if your package is lost or delayed, we will always replace it and we appreciate your patience.
- If you have Route package protection, file a claim here.
- Route issues: orders placed between Nov 22-28 seem to have a tracking number issue. In an abundance of caution, if your tracking number is still showing up as an “error,” please email us at email@example.com so we may reship your order ASAP.
- If for ANY reason, Route is giving you issues, email us that thread and let us know. We will personally ship your order.
- If you have a product question, our product pages have detailed information as do our Skin Bibles.
- If you have any other questions, our FAQ has some information.
- Want to pause, edit or change your subscription? You can do that here.
- If you’re just posting Dieux to your feed, we appreciate you! As we are OOO we do want to extend a discount to anyone reaching out. AngelsOOO10 will get you 10% off your next order.