We're OOO til 1/2/23: Important Resources – Dieux Skin
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Charlotte Palermino

We're OOO til 1/2/23: Important Resources

Hi Angels!


Thank you so much for reaching out. We are taking a break from social media (first time in two years) and will be back January 2nd, 2023. Some helpful resources below:

 

  • Shipping issues: customer service via email (orders@dieuxskin.com) is here to help. With the holidays it can take up to 3 business days to hear a response. Know that if your package is lost or delayed, we will always replace it and we appreciate your patience. 
  • If you have Route package protection, file a claim here
  • Route issues: orders placed between Nov 22-28 seem to have a tracking number issue. In an abundance of caution, if your tracking number is still showing up as an “error,” please email us at orders@dieuxskin.com so we may reship your order ASAP. 
  • If for ANY reason, Route is giving you issues, email us that thread and let us know. We will personally ship your order. 
  • If you have a product question, our product pages have detailed information as do our Skin Bibles.
  • If you have any other questions, our FAQ has some information.
  • Want to pause, edit or change your subscription? You can do that here.
  • If you’re just posting Dieux to your feed, we appreciate you! As we are OOO we do want to extend a discount to anyone reaching out. AngelsOOO10 will get you 10% off your next order.

We’ll see you on the internet soon. 

You’re Dieux-ing Great!