We ship everywhere within the continental U.S.

Standard Shipping is available for U.S. domestic addresses and is shipped via DHL (with expected delivery within 5-8 business days of fulfillment) for $5. This shipping method is free for all orders over $60 shipping within the U.S. 

Express Shipping is available for U.S. domestic locations and is shipped via FedEx for $16.99 (with expected delivery within 2-3 business days of fulfillment). Express Shipping is free for all orders over $175 shipping within the U.S.

Our warehouse operating hours are Monday through Friday, 9 AM to 5 PM EST. Orders placed before 12 PM EST Monday through Friday can be expected to leave our warehouse that same business day.

Orders placed after 12 PM EST Monday through Friday or on a national holiday are not guaranteed same-day fulfillment and are subject to ship the following business day. Orders placed over the weekend will ship the next business day.

Orders placed with Standard Shipping will deliver within 5-8 business days from leaving our warehouse. Orders placed with Express Shipping will deliver within 2-3 days from leaving our warehouse. 

If your order has not been delivered within the estimated timeframe of the shipping method you selected upon placing it, please email our customer care team at orders@dieuxskin.com, and we'll be happy to advise.

Customers have up to 30 days from the delivery date to report a package missing. Please email our customer care team at orders@dieuxskin.com. We’re happy to help you get your Dieux!

We ship to over 200 countries via an international shipping partner, Passport Shipping. Click here to learn more.

Passport Shipping is a modern shipping provider that helps direct-to-consumer brands ship their products internationally. They will be your main go-to for all questions once your order has left the warehouse. Please message Passport support at help@passportshipping.com (with orders@dieuxskin.com CC’ed for our visibility) for any questions regarding your order’s shipping progress.

To Canada, we offer a $15 CAD flat shipping rate on orders under $135 CAD. Orders $135+ reflects a shipping cost combined with a duties and taxes cost that is incurred by the customer.  

For shipping outside of North America, shipping costs will depend on your region, package weight, and cost of goods. The shipping fee you’ll see at checkout reflects a shipping cost combined with a duties and taxes cost that is incurred by the customer. 

Our warehouse operating hours are Monday through Friday, 9 AM to 5 PM EST. Orders placed before 12 PM EST Monday through Friday can be expected to leave our warehouse that same business day.

Orders placed after 12 PM EST Monday through Friday or on a national holiday are not guaranteed same-day fulfillment and are subject to ship the following business day. Orders placed over the weekend will ship the next business day.

Delivery times can vary by region and can take up to 15 business days from the order date. If your package is lost or if you have any issues with locating your package, help@passportshipping.com is your best contact for all questions. CC us at orders@dieuxskin.com for our visibility and added support.

We do not accept returns on international orders at this time. If you’ve had a reaction to a Dieux product within 30 days of receiving your order, email us at orders@dieuxskin.com, and we can work to find a resolution.

International couriers sometimes experience delays in scanning packages. We kindly ask our international customers to allow up to 4 weeks from the order date for their packages to be delivered before reaching out to report an order lost or stolen.

If your order has exceeded this window, contact us at orders@dieuxskin.com. While we're unable to ship replacement orders internationally at this time, we'll do all that we can to help.

Because Skin Mercy Recovery Cream is an over-the-counter moisturizer, Canada classifies it as a medicated skincare product. This means it must be regulated by Health Canada and meet a list of requirements, which includes completing a government review and registration process, receiving a natural product number (NPN), and receiving a Canadian site license and foreign site registration number (FSRN) to prove that our facility is at the same standard and quality as a Health Canada Certified Facility. We are actively working to get Skin Mercy registered so we can bring it to Canada as soon as possible. Thank you for your patience!

Deliverance 3-in-1 Repair Serum contains cannabinoids, which are a class of ingredients derived from the cannabis plant. Deliverance contains three cannabinoids: cannabigerol (CBG), cannabinol (CBN), and cannabidiol (CBD), which are non-psychoactive (i.e., cannot get you high)  and have clinically studied soothing, calming, and moisturizing benefits. While they do not enter the bloodstream (and cannot get you high), they are not approved for topical use outside of the U.S.

For unopened products, U.S customers have 30 days from the delivery date to return their order. As we are a small business, original shipping costs will not be refunded for orders under $60, and the cost of the return label will be deducted from the refund amount. We do not accept returns on international orders at this time. 

If you’ve had a reaction to a Dieux product within 30 days of receiving your order, email us at orders@dieuxskin.com, and we will work to find a resolution.

For opened products, we offer refunds if you've had a reaction or received a defective product. This policy applies to both U.S. and international orders. Please reach out to us with your order number at orders@dieuxskin.com, and we will help troubleshoot.

Refunds can either be issued back to the original payment method used to make the purchase or issued as store credit.

Store credit acts as a form of payment at checkout on dieuxskin.com. Store credit never expires. 

To access and pay by store credit, you must be signed in to your customer account or Shop Pay account. Once signed in, you’ll be given the option to pay with store credit at checkout. 

To review your store credit balance, sign in to your customer account.

We're sorry to hear you're not completely satisfied! Returns for Dieux products purchased at Sephora can be processed through Sephora.com or at any Sephora store in the U.S. and Canada, in accordance with Sephora's return policy. You can review the Sephora return and exchange policies here.

Oh no! We're terribly sorry to hear that. Returns for faulty Dieux products purchased at Sephora can be processed through Sephora.com or at any Sephora store in the U.S. and Canada. You can review the Sephora return and exchange policies for damaged or defective products here.

Return requests for items purchased on TikTok Shop must be submitted and processed directly through TikTok Shop.

If you’re having trouble applying a discount code, here are a few factors to consider:

• The discount code has expired. If you received this discount code without a clear expiration date, let us know at orders@dieuxskin.com, and we’ll take a look. 
• You’ve already applied a discount code to the order. Discount codes are not stackable unless otherwise noted in the promotional fine print. 
• The discount code cannot be combined with a promotional item (i.e., a gift with purchase) that’s already in your cart. If you’d prefer to redeem your discount code instead of the promotional item, you can remove the promotional item from your cart and try the code again.
• The discount code does not apply to the item(s) in your cart. Special edition items, bundles, and gift sets may be excluded from promotions. 
• The discount code does not apply to subscription orders. As subscription orders are already discounted, discount codes are not applicable on subscription orders unless otherwise noted in the promotion fine print.
• Your order total doesn’t meet the USD minimum spend requirement. Our minimum spend thresholds for promotions are always based on USD amounts. If shopping outside of the U.S., check the conversion rates between your currency and USD to make sure you’re meeting the promotion’s spend requirement. 

Free shipping promotions apply to U.S. orders only. We do not offer free shipping promotions to areas outside of the U.S.

If a gift with purchase promotion is not adding, here are a few factors to consider: 

• Your order total doesn’t meet the USD minimum spend requirement. Our minimum spend thresholds for gift with purchase promotions are always based on USD amounts. 
• You’ve already applied a discount code to the order. Discount codes can lessen the value of an order, overall affecting an order’s eligibility for a gift with purchase if the promotion requires a minimum spend. Additionally, some gift with purchase promotions cannot be combined with discount codes. Please carefully review the terms of the gift with purchase promotion for restrictions. 

You’re shopping outside of the U.S. Some gift with purchase promotions do not apply to orders shipping outside of the U.S. Please carefully review the terms of the gift with purchase promotion for restrictions.

As bundles and sets are always discounted, additional discounts do not apply to bundles and sets* and only apply to individual, full-price items in your cart.

*Excludes TYB discounts and store credit discounts.

If Dieux has become a crucial step in your skincare routine, subscriptions ensure you always stay stocked up by allowing you to set up automatic product replenishments for your favorites delivered at your preferred frequency. Subscribers are given the option to receive their replenishment order every 4, 6, 8, or 12 weeks (which can always be adjusted in our self-service portal here if needed). We offer tiered percent-off discounts that increase depending on the desired order frequency: 

• Every 4 weeks = 12% off 
• Every 6 weeks = 11% off 
• Every 8 weeks = 10% off 
• Every 12 weeks = 8% off

Once enrolled in the subscription program, replenishment orders are placed automatically on each scheduled date (we’ll always let you know via email and text when your upcoming subscription order will be processed, so you’re never caught off guard).

To start a subscription, visit the product page of your favorite product. Instead of clicking “One-time purchase” in the buy box, click “Subscribe & Save” and select your desired replenishment frequency.

You can make changes, additions, and upgrades to your subscription and account information (like shipping address, payment info, etc.) at any time by accessing your user portal here. If you need any assistance, our customer care team is happy to help at orders@dieuxskin.com.

If your subscription order is coming soon and you do not need more product right now, you can always skip your upcoming order in the user portal here. If you opt to skip your upcoming order, you will not be charged, and the order will not be processed. You’ll receive your next subscription order on the following scheduled date.

As long as your item is in stock, you’re free to bump up the delivery date in your user portal here.

Subscribers are notified of unavailable inventory a few days before their next subscription is scheduled to process. Subscribers affected by out of stock items have the option to skip their upcoming order or change the delivery date here. If the order is not rescheduled, the current delivery cycle is skipped, and the next order will process normally on its next scheduled date.

If your subscription features several items and one item is out of stock, the order will not ship until the out-of-stock item is replenished. For assistance in this scenario, please contact us at orders@dieuxskin.com, and we’ll be happy to assist you in receiving your in-stock items.

Because subscription orders are already discounted, discount codes cannot stack with subscription orders unless otherwise specified in the fine print of a promotion.

We’re so sorry to hear that! You can cancel your subscription at any time by accessing our user portal here. If you need any assistance, our customer care team is happy to help at orders@dieuxskin.com. Please let us know why you’re wishing to end your subscription in a few words. We ❤️ your feedback!

No worries! Our customer care team is happy to help at orders@dieuxskin.com.

TYB is a loyalty rewards program and app where we engage with our community (AKA, you!). Through the TYB app, members can interact with their favorite brands and receive rewards for their activity, content creation, and ambassadorship.

Obsessed with all things skincare? You're in! Join our TYB community to stay connected with fellow Dieux lovers (our team included) and help us shape the future of Dieux. As a member, you’ll be the first to know about products we’re launching (or thinking about launching), get access to samples of work-in-progress or final formulas straight from our Brooklyn lab, and more:

• Access to member-exclusive offers and events
• Community-exclusive chat channels (moderated by our team)
• Exclusive polls, quizzes, and product review opportunities
• Coins that can be redeemed for discounts on future orders

Sound good? Join here (it’s free)!

Challenges are fun, daily brand activities that TYB members can complete in exchange for coins. Challenges often include content creation, product reviews, surveys, and quizzes, and are curated by the Dieux team.

Coins are rewards with cash value that can be redeemed for a discount code to be used on future purchases. Coins are earned by completing challenges, referring friends to join our TYB community, sharing Obsessions, and making purchases on dieuxskin.com. At Level 1, 1 coin = $0.00344. As you level up, coin value can increase up to 2.5x this value.

You’ll earn 5% cash back in coins every time you shop on dieuxskin.com and on our TYB Shop with the same email tied to your TYB account. For example, if you spend $60 on dieuxskin.com or on the Dieux TYB Shop, you’ll earn 5% back or $3 cash back in coins. 

You can redeem your coins during checkout on dieuxskin.com and on our TYB Shop. In order to redeem coins for a discount, your cart total must be $75 minimum (before discounts, shipping cost and taxes are applied).

To make sure your purchases earn coins, use the same email at checkout that’s linked to your TYB account. If you’re unsure which email is connected to TYB, check your profile in-app or reach out to help@tyb.xyz.

This update keeps rewards fair and sustainable for everyone. It doesn’t mean you have to spend more—just that your cart total (before discount) must be at least $75 to apply your TYB-acquired discount code.

TYB discounts can stack with some promotions, but not all. Make sure to review the fine print in our emails (or on our FAQ page) or send us an email at hello@dieuxskin.com if you’re unsure of a promotion’s terms.

As subscriptions are already discounted, TYB discount codes cannot be applied to subscription orders.

Short answer: The word “clean” in beauty has no regulated definition, so we choose not to use it. As a brand co-founded by an expert cosmetic chemist and licensed esthetician, we formulate based on safety and efficacy instead of fear-mongering over specific ingredients. The modern “clean beauty” movement, while well-intentioned, has created a misleading equation that nature = safe and synthetic = harmful. But that’s simply not how chemistry works! In reality, toxicity is always about the dose, not the ingredient itself. Water is toxic at a high enough dose, and plenty of natural ingredients are genuinely dangerous. TLDR: Nuance is everything, and we’re here to go through it together.

Dieux is proudly vegan and cruelty-free.

Every Dieux product goes through a rigorous testing process to ensure safety, stability, and proven results—no shortcuts. We start with stability testing to confirm the formula holds its texture, color, and active ingredient potency over time, followed by compatibility testing in the final packaging to make sure the product performs as intended from first use to last. Next, we conduct safety testing, including:

• HRIPT to ensure the product is non-irritating
• PET to confirm preservatives protect against mold, yeast, and bacteria
• Non-comedogenic/non-acnegenic testing to ensure it won’t clog pores or trigger breakouts
• Ocular safety testing to ensure products are safe and gentle to use around the eye area (even for products not intended for eyes as a precaution) 
• For performance, we run clinical efficacy testing via third-party labs using trained graders and advanced skin analysis tools to ensure comprehensive results across a range of skin types and tones, alongside consumer perception studies to gather real-world feedback

All third-party testing is conducted at independent, validated labs to ensure unbiased results. The exact timeline varies by product, but most formulas undergo the full suite of tests before launch, ensuring every claim we make is backed by both science and user experience.

All Dieux products are formulated in-house in our Brooklyn lab—never white label. This allows us to fully own the formula composition and have full control to optimize ingredients and delivery systems, prioritize efficacy, and create products that are differentiated from anything that exists on the market. Once formulas are finalized in our Brooklyn lab, our products are scaled up at contract manufacturers in the U.S.

Yes, but not because parabens are unsafe. Science repeatedly demonstrates that parabens are safe for use in cosmetics; however, we made a business decision to formulate without them because the market has moved on from that conversation, and we’d rather meet our customers where they are. The preservatives we use instead have been vetted by our Head of Product and regulatory agencies in the US and EU to be safe and play well in formulas.

At Dieux, we never want to scare you or be alarmist on things that don't merit alarm. We are transparent on our formulas and dosing. Any questions you have, please ask us at hello@dieuxskin.com.

Yes, but not because parabens are unsafe. Science repeatedly demonstrates that parabens are safe for use in cosmetics; however, we made a business decision to formulate without them because the market has moved on from that conversation, and we’d rather meet our customers where they are. The preservatives we use instead have been vetted by our Head of Product and regulatory agencies in the US and EU to be safe and play well in formulas.

At Dieux, we never want to scare you or be alarmist on things that don't merit alarm. We are transparent on our formulas and dosing. Any questions you have, please ask us at hello@dieuxskin.com.

No, Dieux products are intentionally formulated without PFA-containing ingredients as listed here, so we don’t need to test for them!